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Abstract

A study was conducted to critically examine the customer satisfaction of online banking services in Kanyakumari District. Primary data were collected from 110 sample respondents by applying random sampling technique. Secondary data were collected from various journals, books and web portals. Ranking technique and Regression test were used to analysis the perception for online banking services and satisfaction of customers. The write-up concludes that majority of the customers of online banking are satisfied with their services. It suggest some measures to make online banking services more effective in future.

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