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Abstract

Technology shapes the life of human beings. In the present world the challenge of modern technology is to provide customers with satisfactory services. The traditional way of banking process is greatly challenged by modern banking techniques. The growth of technology reshaped the banking business and made it highly efficient and competitive today. The vision of RBI 2020 focuses on the radical improvement in the mobile banking and in other information technology-based services in the banking arena. The present paper focuses on the radical changes in Indian Banking Sector and awareness level of people towards these radical changes in IT-based banking services.

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